Refund policy
🔁 Returns & Refunds
What is your return policy? You have 30 days from delivery to request a return. Items must be unworn, unwashed, unaltered, in original condition with tags attached and original packaging, and include proof of purchase (order number or confirmation email).
How do I start a return? Email support@staterootsapparel.com within 30 days of delivery with your:
- Order number
- Reason for return
- Photos (if the item is defective or damaged)
We respond within 24 hours with approval and instructions. If approved, we send you a FREE prepaid return label and tell you where to ship the item.
When will I get my refund? Once we receive and inspect your return, we issue the refund to your original payment method. Allow up to 10 business days for it to appear. Original shipping fees are non-refundable unless the return is due to our error. If 15 business days have passed since approval and you haven't seen your refund, email us.
My item arrived damaged, defective, or wrong — what now? Please inspect your order on arrival. Contact us within 7 days of delivery with photos and we'll make it right immediately — your choice of a full refund or a free replacement, at no extra cost.
Do you offer exchanges? We don't do direct exchanges. The fastest way to get a different size, color, or design: return the original item (steps above) and place a new order for what you want.
What can't be returned?
- Items that have been worn, washed, or altered
- Items returned more than 30 days after delivery
- Items without original tags or packaging
- Final-sale items
- Gift cards